Refund Policy
Clear and simple, because trust matters more than any single fee.
In short: cancel before the first session for a full refund. After that, we refund the sessions your child hasn't attended if you cancel within 7 days of the first session. If we cancel, you get a full refund for anything we don't deliver.
1. Before the first session
If you cancel at any time before your child's first session, we refund 100% of the fee.
2. After the first session
If you cancel within 7 days of the first session, we refund the fee for the sessions that haven't taken place yet. After 7 days, fees are not refundable, but you can ask to move your child to a later batch once.
3. If we cancel or reschedule
If we cancel a batch, or reschedule it to a time that doesn't work for you, we refund the full fee for any sessions not delivered.
4. School programmes
Refunds for programmes arranged with a school follow the terms of our agreement with that school.
5. How refunds are paid
Refunds go back to the original payment method within 7–10 working days of approval. GST is treated as required by law.
6. How to ask
Email support@dineshaiacademy.com with the parent's name and your child's batch. No forms and no hard feelings.